Position: Constituency & Communications Assistant

We're looking for a Constituency & Communications Assistant to join our team in the Office of Councillor Shelley Carroll.

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The Constituency & Communications Assistant will act as the first point of contact between residents/the community and the Councillor. They are responsible for responding to a wide range of inquiries/issues/concerns in a timely manner while keeping detailed records. The Constituency Assistant is also responsible for executing local community initiatives, as directed, and supporting the Councillor's social media and communication efforts through design, production, and content creation.
 

This position is ideally suited for an energetic self-starter with strong customer service skills, a keen interest in municipal government, and a creative eye for social media and graphic design. Candidates should have experience in managing community concerns, producing high-quality communications, and using social media to connect with diverse audiences.

Job Description:

• Acts as a front-line staff member in responding to day-to-day inquiries from residents.

• Ensures resident inquiries/concerns are addressed and detailed records are maintained. Follows-up on requests/inquiries made by the Councillor to City staff.

• Assists with social media content creation, including designing graphics, writing captions, and scheduling posts.

• Produces digital content such as newsletters, event invitations, and informational materials.

• Maintains an active presence for the Councillor on social media platforms, engaging with residents in alignment with City policies and the Councillor's priorities.

• Liaises between the Councillor and City staff on initiatives, services, programs, and issues affecting the Councillor and her constituents.

• Ensures the Councillor is prepared with the required briefing material for public/community meetings.

• Arranges public meetings, constituent meetings, and other community events. Assists the Councillor at meetings/events.

• Represents the Councillor at meetings with City staff, constituents, community organizations and associations, and at special event functions. Communicates the Councillor’s position and obtains support for that position when necessary. Accompanies the Councillor to meetings, providing assistance and advice.

• Maintains awareness of ward, community, and city-wide municipal matters, and other issues affecting the municipality, the Councillor, and her constituents.

• Maintains confidentiality regarding issues involving the City and the Councillor and adheres to the City’s Conflict of Interest Policy.

• Undertakes special assignments as requested by the Councillor.

• Reports directly to the Chief of Staff.

Qualifications include:

• Experience with customer service and stakeholder/relationship management.

• Highly developed verbal and written communication skills with the ability to present complex information to a variety of audiences.

• Excellent time management and organizational skills.

• Proficiency in social media platforms (e.g., Twitter, Instagram, Facebook, LinkedIn, WeChat) and experience with scheduling tools like Hootsuite or Buffer.

• Graphic design experience, including proficiency in tools like Canva, Adobe Creative Suite (Photoshop, Illustrator, InDesign), or similar platforms.

• Photography and/or videography skills are considered an asset.

• Mandarin/Cantonese fluency is an asset, though not required

• Experience and commitment to working with residents from diverse communities from an anti-discrimination/anti-oppression perspective.

• Ability to work with assignments demanding critical judgment, analytical thinking, and creative problem-solving.

• An understanding of municipal services, issues, and politics.

• Available to work evenings and occasional weekends as required.

• Proficiency in applying conflict resolution skills in complex multi-stakeholder situations.

• Ability to work within a fast-paced environment and meet tight deadlines.

• Proficiency and experience working in a computerized environment, including Microsoft Office Suite, email marketing tools, and CRM systems.

 

The position is full-time, with an indefinite contract and starts in the near future. It is primarily based out of Toronto City Hall, with occasional days at North York Civic Centre. The position is subject to a six-month probationary period.

Salary Range: $60,000- $65,000

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Deadline: Tuesday, November 18th at 9am

 

Please send your resume and cover letter to councillor_carroll@toronto.ca using the subject line “Application: Constituency Assistant”.

We thank all interested applicants; however, only those candidates being considered for an interview will be contacted.