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General Resources



211 is a helpline and online database of community, social, government and health related services in the GTA.
Call 2-1-1 from anywhere in Ontario 24/7.

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311 provides easy access to non-emergency City services, programs and information 24 hours a day, seven days a week.


Toronto Police

Emergency: 9-1-1

Non-emergency: 416-808-2222

Non-emergency can also be reported through the website below:

Housing & Tenant Resources
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Housing & Tenant Resources

There are many helpful housing resources available below, including information about subsidized housing, affordable housing, housing standards, legal assistance, and more.

If you have specific housing concerns, you can contact our office at Please keep in mind that it is not within the power of a City Councillor's office to aid you directly in your housing search or bypass the waitlist for forms of affordable housing. We are happy to share information, connect you with housing resources and community organizations, and liaise with City staff or organizational staff when needed.

You can also access Councillor Carroll's Summer & Winter Tenant Guides using the buttons below:

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Information on the City's Rent-Geared-to-Income housing opportunities.

Subsidized Housing



RentSafeTO is a bylaw enforcement program that ensures apartment building owners and operators comply with building maintenance standards.

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Shelter Intake

Central Intake is a City-operated, 24/7 telephone service that offers referrals to emergency shelters and other homelessness services. Call 416-338-4766

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Free legal assistance for low-income residents and tenants in our community.

Willowdale Legal

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The Federation of Metro Tenants' Associations (FMTA) provides information about tenant rights and responsibilities in 150 languages.

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Community Legal Education Ontario (CLEO) provides clear, accurate, and practical legal information to help people understand and exercise their rights.

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Habitat for Humanity

Builds affordable homes for lower-income families.

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Find out how to be considered for affordable rental units in Toronto.

Affordable Housing Lottery



COSTI provides help for recently arrived and settled immigrants who continue to require social and government services, including housing and employment.

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